Privacy Policy

1. Information we collect

When you create an account and book an appointment, we collect:

• Your name, mobile number, and email address (if provided)
• Appointment details — doctor, date, time, and reason for visit
• Medical reports or prescriptions you choose to attach to a booking
• A password (stored securely, never in plain text)

2. How we use your information

• To create and manage your patient account
• To book, confirm, reschedule, or cancel appointments
• To send SMS confirmations and appointment reminders
• To let hospital staff view your visit history and attached documents when treating you

3. Who can see your information

Your information is visible to Firoz Hospital staff and doctors involved in your care. We do not sell or share your personal information with advertisers or unrelated third parties.

We use the following service providers to operate the app:

• Cloud hosting and database services, to run the app and store your records securely
• An SMS provider, to send you appointment confirmations and reminders
• Cloud file storage, to securely store medical documents you upload

4. Data security

Passwords are encrypted and never stored in plain text. Access to patient records is restricted to authorized hospital staff. Data is transmitted over secure, encrypted connections.

5. Data retention

We keep your account and appointment history for as long as your account is active, so your visit history stays available to you and the hospital. You can request deletion of your account by contacting the clinic directly.

6. Your choices

• You can update or correct your account details at any time
• You can cancel or reschedule upcoming appointments from your dashboard
• You can request that your account and data be deleted by contacting the clinic

7. Contact us

If you have questions about this privacy policy or your data, please contact Firoz Hospital directly at the clinic.